Industry · BPO & agencies
Agent-level visibility your team will accept.
For BPOs and agencies running shift-based operations: productivity scoring on trends not snapshots, Bonus Act + overtime calculated the way the Factories Act expects, and attendance your agents won’t resent.
01 · Productivity, on trends
The quality signal, not the surveillance signal.
90-day productivity scores combine focused hours, collaboration time, and project velocity. Managers see direction; agents see context for their own work. No screenshots required for the scoring to work.
- 90-day trend scoring
- Per-team rolling averages
- Agent-visible dashboards
- Screenshots optional, off by default
Team productivity · 90 days
Engineering · 5 members
Updated 2m ago
- 87+4
K. Iyer
EMP-008
- 810
P. Iyer
EMP-014
- 76+1
S. Banerjee
EMP-021
- 89+5
A. Sharma
EMP-033
- 73-3
R. Joshi
EMP-019
02 · Shift attendance + overtime
Shift bonuses + overtime computed the way the Act says.
Factories Act §59 overtime at 2× ordinary wages. Bonus Act 1965 slabs applied at FY close. Shift-differential allowances flow into payroll. The agent on a Sunday shift gets the right number on the 30th — no CA review.
- Factories-Act OT (2× wages)
- Bonus Act slabs auto-applied
- Shift-differential built in
- EPF / ESI on shift wages
Compliance · FY 2025-26
All current
- EPF
Employee Provident Fund
12% employee + 12% employer (cap ₹15k basic for new joiners)
- ESI
Employees' State Insurance
0.75% employee + 3.25% employer (gross ≤ ₹21k)
- PT
Professional Tax
State-wise slabs (Karnataka, Maharashtra, TN, WB, others)
- TDS
Tax Deducted at Source
Sec 192 monthly + Form 16 yearly
- GR
Gratuity
Payment of Gratuity Act 1972 · 4.81% of basic
- BO
Bonus
Payment of Bonus Act 1965 · 8.33% to 20% slab
- OT
Overtime
Factories Act §59 · 2× ordinary wages
- F16
Form 16
Auto-generated each FY · downloadable for employees
Rates updated automatically with each amendment · no plugin
03 · Biometric + mobile attendance
The biometric vendors your floor already runs.
eSSL, ZKTeco, Matrix, Mantra — we integrate via API or daily CSV push. Geo-fenced mobile check-in for field agents. Manager-routed approvals for shift swaps and leave.
- eSSL · ZKTeco · Matrix · Mantra
- Geo-fenced mobile check-in
- Shift-swap workflows
- Manager-routed approvals
Leave balances · FY 25-26
EMP-021 · S. Banerjee
Auto-prorated on join
- ELEarned leave8 of 12 days
- SLSick leave11 of 12 days
- CLCasual leave5 of 7 days
- MLMaternity26 of 26 days
Pricing
Everything. HR and Work, fully integrated. Annual billing saves 20%.
Stop juggling tools. Start seeing your team.
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