Industry · BPO & agencies
Agent-level visibility your team will accept.
For BPOs and agencies running shift-based operations: productivity scoring on trends not snapshots, Bonus Act + overtime calculated the way the Factories Act expects, and attendance your agents won’t resent.
01 · Productivity, on trends
The quality signal, not the surveillance signal.
90-day productivity scores combine focused hours, collaboration time, and project velocity. Managers see direction; agents see context for their own work. No screenshots required for the scoring to work.
- 90-day trend scoring
- Per-team rolling averages
- Agent-visible dashboards
- Screenshots optional, off by default
Team productivity · 90 days
Engineering · 5 members
Updated 2m ago
- 87+4
K. Iyer
EMP-008
- 810
P. Iyer
EMP-014
- 76+1
S. Banerjee
EMP-021
- 89+5
A. Sharma
EMP-033
- 73-3
R. Joshi
EMP-019
02 · Shift attendance + overtime
Shift bonuses + overtime computed the way the Act says.
Factories Act §59 overtime at 2× ordinary wages. Bonus Act 1965 slabs applied at FY close. Shift-differential allowances flow into payroll. The agent on a Sunday shift gets the right number on the 30th — no CA review.
- Factories-Act OT (2× wages)
- Bonus Act slabs auto-applied
- Shift-differential built in
- EPF / ESI on shift wages
Compliance · FY 2025-26
All current
- EPF
Employee Provident Fund
12% employee + 12% employer (cap ₹15k basic for new joiners)
- ESI
Employees' State Insurance
0.75% employee + 3.25% employer (gross ≤ ₹21k)
- PT
Professional Tax
State-wise slabs (Karnataka, Maharashtra, TN, WB, others)
- TDS
Tax Deducted at Source
Sec 192 monthly + Form 16 yearly
- GR
Gratuity
Payment of Gratuity Act 1972 · 4.81% of basic
- BO
Bonus
Payment of Bonus Act 1965 · 8.33% to 20% slab
- OT
Overtime
Factories Act §59 · 2× ordinary wages
- F16
Form 16
Auto-generated each FY · downloadable for employees
Rates updated automatically with each amendment · no plugin
03 · Biometric + mobile attendance
The biometric vendors your floor already runs.
eSSL, ZKTeco, Matrix, Mantra — integrations rolling out through 2026, via API or daily CSV push. Geo-fenced mobile check-in for field agents. Manager-routed approvals for shift swaps and leave.
- eSSL · ZKTeco · Matrix · Mantra
- Geo-fenced mobile check-in
- Shift-swap workflows
- Manager-routed approvals
Leave balances · FY 25-26
EMP-021 · S. Banerjee
Auto-prorated on join
- ELEarned leave8 of 12 days
- SLSick leave11 of 12 days
- CLCasual leave5 of 7 days
- MLMaternity26 of 26 days
Pricing
Everything. HR and Work, fully integrated. Annual billing saves 20%.
BPO & agencies
Questions BPO operators ask first.
Is EmployeeSight good for BPOs and agencies in India?
Yes — it’s built for shift-based Indian operations: rotating rosters, shift differentials, Bonus Act slabs, and productivity scoring that agents will accept because it works on 90-day trends, not screenshots. Attendance, payroll, and monitoring share one employee record, so the Sunday shift shows up correctly on the 30th.
Does it calculate shift wages and overtime correctly?
Yes. Factories Act §59 overtime at 2× ordinary wages, Bonus Act 1965 slabs applied at fiscal-year close, shift-differential allowances flowing into the monthly roll, and EPF/ESI computed on shift wages — no CA review per cycle.
Does it integrate with biometric devices (eSSL, ZKTeco)?
Biometric integrations are rolling out through 2026 — first wave: eSSL, ZKTeco, Matrix, Mantra, via API or daily CSV push. Geo-fenced mobile check-in works today for field agents.
What does it cost for a 200-agent BPO?
₹299 per employee per month for EmployeeSight HR, ₹499 for the full platform with productivity scoring. A 200-agent floor pays ₹59,800–₹99,800 a month, with no implementation fees.
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